FAQs

You may log into your account by visiting the My Account page. You may also login or create an account during checkout.

The garments we carry are manufactured in the most sustainable way possible and include sizing charts that we’ve designed to be as accurate as possible. At Olivia Travel we prioritize your satisfaction with every purchase. Our return policy is designed to ensure a seamless experience:

Eligibility for Returns:

Items must be returned within 7 days from the date of purchase being delivered. Apparel and accessories must be in their original condition, unworn, unwashed, and with all tags attached. All discounted items are final sale, no returns.

Return Process:

To initiate a return, please contact our customer service team at customerservice@cityapparel.net to request a return authorization.

Once approved, you will receive instructions on how to return the item(s) to us.

Please ensure that the returned items are securely packaged to prevent damage during transit.

Refunds:

As part of our return process, Olivia Travel is issuing a credit for the returned items in the form of an Olivia Travel gift card, which can be applied to purchases in our merch store.

This credit can be used towards any future purchases in our merch store, providing you with flexibility and convenience.

International returns outside of United States. You will not be reimbursed for return postage. Returns must be initiated within 7 days from the date of purchase being delivered.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately upon receipt for assistance.

We may require photographic evidence of the defect or damage to expedite the resolution process.

Exceptions:

Olivia Travel reserves the right to refuse returns that do not meet the above criteria or are deemed to be in violation of our return policy.

Thank you for choosing Olivia Travel If you have any questions or need further assistance, please don’t hesitate to contact our customer service team.

We’re happy to assist you with any product or shopping related inquiries. This store is managed by our promotional partner City Apparel + Merch. Please contact them at customerservice@cityapparel.net.

Olivia utilizes Print on Demand as a sustainable production practice to reduce waste in the making of our apparel. This extends the timeframe of your order and delivery. Please review the timeline of each product in the product description. Some products have a timeline of 2-3 business days for product to ship out and others have 3-8 business days for product to ship out.

Shipping time depends on where you are shipping to.

After shipping, items are typically delivered within the following time frame:

– US and Canada: 4-10 business days
– Europe: 14-21 business days
– Rest of the world: 30 business days 

Shipping will vary by your location which is selected during the check out process.

All applicable customs, import duties and fees, taxes, and
any other charges and fees are the responsibility of the customer shipping outside of the United States. We ship your package DDU, “duties and taxes
unpaid”, and we do not collect the VAT, duties and/or taxes and cannot predict what your charges may be. If your order does require these additional
charges, they must be paid by you for your package to clear customs.

Some countries may require additional fees paid Collect on
Delivery (COD). These fees are paid to the local carrier and are not collected by Olivia. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.