FAQs

General Questions

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How do I log into my account?

Click onto the person silhouette in the top right-hand corner. You can log in or create an account from this page.

Return policy

The garments we carry are manufactured in the most sustainable way possible and include sizing charts that we’ve designed to be as accurate as possible.

To coordinate a return, please read here.

Contact us

We’re happy to assist you with any product or shopping related inquiries. This store is managed by our promotional partner Fairware. Please contact them at oliviatravel@fairware.com.

Shipping Questions

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How long does shipping take?

Shipping time depends on where you are shipping to. The item will be shipped within 48 hours of being ordered. After shipping, items are typically delivered within the following time frame:

- Canada and US: 4-10 business days
- Europe: 14-21 business days
- Rest of the world: 30 business days 

How much will I be charged for shipping?

Shipping will vary by your location which is selected during the check out process.

Can I track my shipment?

Yes, all orders that ship will be trackable, and a tracking number will be emailed upon shipping.

Shipping outside of US

All applicable customs, import duties and fees, taxes, and
any other charges and fees are the responsibility of the customer shipping outside of the United States. We ship your package DDU, "duties and taxes
unpaid", and we do not collect the VAT, duties and/or taxes and cannot predict what your charges may be. If your order does require these additional
charges, they must be paid by you for your package to clear customs.

Some countries may require additional fees paid Collect on
Delivery (COD). These fees are paid to the local carrier and are not collected by Olivia. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.